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For companies whose attention to
their core competency is vital, handling thousands of calls a
day and managing the resultant information is a huge
challenge.
Service has become a critical competitive factor as has the
need to improve responsiveness and deliver high quality
service. The call center has moved from being a necessary
"cost-centre" function to a strategic service offering.
We understand the service quality standards required of call
center operators. At our call centers, where service
excellence is the credo, callers receive the highest level of
customer care and quality.
We bring in the skills, resources, innovative use of
technology - our technology partnerships and process
excellence enhances the value of call centers to customers.
We provide both inbound and outbound call center services,
for a wide and diverse range of services. Our trained staff
comprises skilled and experienced specialists who leverage
efficiencies and the latest technology into a customized
solution for each client.
We can also dedicate call centres for particular industries
and core technologies. What our clients need, we deliver. We
consistently meet the ever-changing needs of our clients,
exceeding expectations and maximizing their advantages.
We are deeply aware that every call we make our answer is
your call. Our customer service representatives are carefully
selected for their communication skills, friendly
professional phone manner and maturity.
Continuous training is imparted to our CSRs in communication,
language and interpersonal skills, customer orientation,
service standards telephone etiquette and call center
technology.
Our contact centers are spread over UK, USA and Asia Pacific
regions and eight locations across the globe. We provide
multi-lingual support in English, French, German and Spanish.
Our infrastructure investments of over USD 15 Million ensure
you get the best possible services, technologies and
facilities.
Contact
Information
Ground Floor, 808, Anna Salai
Nandanam
Chennai 600 035
Ph : 91 44 5551 0335
fax : 91 44 2433 4653
email: info@nvcl.com
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