Section Overview
Single-window citizen super app, 1,000 services redesigned, DigiLocker-based certificate storage, 100% e-office in all government offices, and trust-based self-certification system.
Summary Ratings
| Fiscal Pressure | Economic Benefit | Social Benefit | Implementation Risk |
| LOW | MEDIUM | MEDIUM | LOW |
Proposal-by-Proposal Analysis
The table below provides fiscal cost estimates and impact ratings for the principal proposals in this section.
| Key Proposal | Fiscal Cost Estimate | Economic Benefit | Social Benefit |
| Government Super App (single-window for all services) | Development: ₹60–100 cr. Annual maintenance: ₹15–20 cr. Economic value: ₹2,000–4,000 cr/yr in reduced compliance burden for citizens and businesses. | MEDIUM | HIGH |
| 1,000 government services redesigned | Internal process reform: ₹30–50 cr IT investment. Annual savings in officer time: ₹100–200 cr. | LOW | MEDIUM |
| 100% e-office in all government offices | IT infrastructure: ₹200–300 cr capital. | LOW | MEDIUM |
| Self-certification system (trust-based governance) | Policy change, no fiscal cost. | LOW | MEDIUM |
| Electronic information boards in all offices | ₹1–2 lakh/board × 5,000 offices = ₹50–100 cr. | LOW | LOW |
Analytical Notes
⚑ Analytical Note: The World Bank Doing Business Index (2020, last measured) ranked India 63rd – Tamil Nadu’s BRAP ranking is among the top 5 states. These administrative reforms, if implemented with fidelity, could reduce business compliance costs by 15–25% (estimated ₹2,000–4,000 crore/year in state-level transactions). The self-certification model is already in use for GST and some registrations – statewide extension is feasible.
